Terms of sale

1. OBJECT

The Present General Sales Conditions are intended to define the rights and obligations of the Company Mantafoils and its customers (individuals personal and professional) through the direct sale of its products or through its online store .

Products from Mantafoils and sold directly or through the online store are the property of Mantafoils Company.

 

2 - APPLICATION

These Terms and Conditions apply only to orders placed directly to the Mantafoils Company or through its online store, to products delivered and invoiced in Worldwide. The applicable Terms are those stated at the time the order is placed. Mantafoils company reserves the right to change, without notice and at any time the present Conditions of Sale, the changes are then applied to all subsequent orders to these changes.

These Terms and Conditions can be viewed by anyone visiting the website

 

3 - ORDER

 

3.1 Ability to order

A customer is any person aged at least 18 who orders directly on our online webstore or by mail contact through the website or directly at the mail address of the company:

The Customer warrants to have full legal capacity to carry out the order on the site and complies to these Terms and Conditions of Sale.

For orders placed through our partners, the Customer must use the partners terms and condition of sales.

 

3.2 ordering Modality

For private customers: Prior to the first order, the Customer agrees to provide all information necessary to fulfill the order and delivery in particular, his name, his or her mailing address, email required for order confirmation, his or her phone numbers.

When ordering, the Customer is required to check the accuracy of the information above, and if necessary complete and / or correct.

This information is essential for the proper delivery of the order.

If applicable, the Mantafoils company can not be held responsible for failure to achieve delivery.

The Customer then proceeds to the settlement of the order: by credit card, paypal, bank transfer or cash on delivery.

Shipping any order will only be made after full payment to Mantafoils company of the entire order.

 The Customer receives email confirmation of the order containing all data from it.

 

3.3 - Treatment / Change command

Any confirmed order constitutes a firm and final sale. Consequently, any change request made by the customers is subject to the written acceptance of the Mantafoils company. The consideration of the cancellation after acceptation, the agreement of the Mantafoils Company, may give rise to compensation set at 10% of the amount all taxes included of the order and the acquisition of deposits paid. Shipping charges are not refundable.

 

3.4 – Pricing and Taxes

 

3.4-1 Items ordered are charged at the rate ongoing at the time of checkout.

3.4-2 taxes

Purchase and delivery to the European Union from our Mantafoils wordwide store (USD currency) are excluding VAT and customer is paying VAT and related import taxes. Such fees are not payable by Mantafoils.

 

3.5 - ordering Delivery

The Customer will be delivered at the delivery address indicated on the order record.

The Customer will be notified by Mantafoils Company by the day of shipping and a tracking number is provided within 48 hours from the shipping date. It is the Customer responsibility to take any measure so that the order can be received.

Shipping costs are the responsibility of the Customer.

 

 3.6 - Receiving and returning the / Transfer of risk:

3.6.1- Risk transfer will occur upon delivery, at the time of delivery of goods to the Customer who will alone, after delivery, assume all risks (including loss, theft or damage) of the delivered products.

For individuals and professional customers:

Any risk of loss or damage to the goods shall be transfered to the Customer when he or a third party designated by him, other than the carrier proposed by the Mantafoils company, takes physical possession of the goods.

When the customer entrusts the delivery of the goods to a carrier other than the one proposed by the Mantafoils Company, the risk of loss or damage to the property is transferred to the Customer at the delivery of the property by Mantafoils company to the designated carrier.

Upon delivery of the order, the Customer or the third party designated or authorized, shall verify and precisely control the state and conformity of the products delivered with the order.

If, upon delivery, the exterior of the package appears damaged, the customer will conduct its opening in presence of the carrier to check the status of the Product (s) or issue a written claim with the carrier .

In case of anomaly (missing products, damaged or broken in particular), the Customer will refuse the product and indicate on the delivery order "refusal for damage".

It is the customer, in case of damage or missing items, to make all necessary declarations and to confirm its reserves. It is the Customer to provide any justification as to the reality of defects or missing reported.

Any product that has not been issued with the carrier is considered accepted by the Client.

 Responsibility for Mantafoils Company can in no way be blamed for acts during transport, destruction, damage, loss or theft, even it’s chosen carrier. In any case, it is the Customer to provide any justification as to the reality of the alleged defects or anomalies.

The Customer is not allowed to repair himself or to involve a third party to repair the defects or anomalies; The Mantafoils Company is alone empowered to issue the repairs.

All product returns must be done with a formal agreement between the Mantafoils company and the customer.

 The costs and risks during return are always at the customers charge.

No returns will be accepted if the following conditions are not met namely: -the refusal of reason must be given for each allegedly defective equipment; Product must be returned in its original packaging, complete and in good condition; Product must have suffered no damage from any cause whatsoever, including during the inspection operations, assembly or storage even in case of damage; the Customer must have made no changes to the hardware.

Any intentional damage will result in the immediate and definitive cancellation of the guarantee.

Any product undergoing willful damage will not be returned or repaired nor be exchanged.

Despite industrial production, products of Mantafoils Company are partly manufactured by hand. Thus each piece is unique and can be apparent differences without compromising the proper functioning of the product.

 Cannot be regarded as a fault zones with apparent irregularities, lighter or darker areas. In any case these irregularities cannot be exchange equipment.

Any return considered excessive will be charged to the Customer.

 In case of defect or nonconformity of the products delivered, duly noted by Mantafoils company, Customer may obtain a free replacement, repair or reimbursement of products to choose from Mantafoils Company. The return of the product does not exempt the Customer to pay the agreed due invoice amounts.

3.6-2 - For any product requiring a return, the customer must send a prior request to the email address of the Mantafoils Company: to organize the processing of the return product. Any return not receiving a prior agreement cannot be treated by us.

Return costs are borne by the customer.

After written consent of Mantafoils Company, the product must be returned in its original packaging and supplemented if necessary by an overpack for maximum protection of the article. (Carton, pallet ...) The Customer should take in charge the buying of a proper container. The Mantafoils company cannot be held responsible to provide this package to the Customer or to adjust the purchase.

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Products returned by carrier without physical protection or poorly protected will not benefit from the guarantee, as well as products damaged, worn or soiled. The Customer must take care to protect and ensure the product (s) returned during transport.

It is the Customer to keep packaging and accessories supplied with the product and that are necessary to benefit from the guarantee offered. Any product requiring a refund must include all of the product and its accessories.

If purchased from a dealer, the buyer must refer to it. All returns will be processed by the dealer directly linked to the Mantafoils Company.

Any incomplete product, damaged and / or whose original packaging has been damaged, will not be returned nor exchanged.

Any intentional damage will not be exchanged and will result in the immediate and definitive cancellation of the guarantee.

Products must be returned with a choice of mode of delivery against signature, accompanied by their invoice. The return of the product remains the sole responsibility of the customer (see paragraph 3.6-1 Transfer of risk)

The Mantafoils Company cannot be held responsible for loss or damage of returned packages.

 

4 - MANUFACTURER WARRANTY

4.1 - Scope of warranty

The products of the Mantafoils company except the accessories, are guaranteed for 6 months.

Are understood as including accessories, covers, foot straps, box, pad, GPS, hardware.

Our equipment is designed for riders up to 100kg. above this weight, we can not guarantee its resistance.

The manufacturer's warranty is usually 6 months parts and labor, however, depending on the product, only the faulty part can be supported.

The Mantafoils company has the exclusive right to obtain an expert, for all practical findings and decide on the management, repair and / or replacement of defective parts under warranty. The guarantee of our products primarily through a repair due to the specific nature of our products.

The warranty does not cover damage resulting from accidents, misuse, accidental or intentional damage.

Excluded from the warranty defects and / or damage caused by natural wear, negligence, poor storage conditions, misuse, faulty installation, or defects and / or damage caused by modification of the product not authorized by company Mantafoils, made by the Customer or a third party.

Any intentional degradation leads to the immediate and definitive cancellation of the guarantee.

For Professional customers: customer are considered professionals, they are deemed to have received all the technical information about products, their design and their destination. They are also known to check the products reception. Consequently, the responsibility of Mantafoils company shall in no case be engaged or even sought in case of apparent defects, use of non-compliant products to their destination.

Excluded from the warranty defects and / or damage caused by natural wear, negligence, poor storage conditions, misuse, faulty installation, or defects and / or damage caused by modification of the product not authorized by company Mantafoils, made by the Customer or a third party.

 

4.2 - guarantees Implementation Modalities

For any requirement to return a product under warranty, the Customer must imperatively:

- Contact The Mantafoils Company to the email address of the Company: sales@Mantafoils.com.

 The Mantafoils Company then determines to support or not under warranty and will provide to the customer the treatment modalities.

- Return after written consent of the Mantafoils company, the product in its original packaging and in an overpack for maximum protection of the article. (Carton, pallet ...) The Customer shall be free recovery or purchase of a container complies. The Mantafoils company cannot be held to provide this package to the Customer or to adjust the purchase.

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Products returned by carrier unprotected or poorly protected will not benefit from the guarantee. The Customer must take care to protect and ensure the product or products returned during transport and choose a method of delivery against signature.

It is the Customer to keep packaging and accessories supplied with the product and that are necessary to benefit from the guarantee offered.

 

4.3 - Additional Provisions

Any intervention by the Mantafoils company beyond the 6 months of warranty is at its discretion. If support beyond the first year of intervention costs may be charged having previously informed the customer of the exact amount and detail of this intervention.

In case of return of functional material, a fixed basic charge and diagnostic socket is billed to the Customer at the price of USD 50 + transport charges back to Customer. The Customer is therefore asked to check before any return that his problem is not caused by misuse.

Any return will be considered excessive to the entire responsibility of the Customer.

The  Mantafoils company has the exclusive right of expertise, for all practical findings and decision on the management of the repair and / or replacement of defective parts under warranty. The guarantee of our products are handled primarily through a repair due to the specific nature of our products.

 The Mantafoils company reserves the right to request the return of the entire product in some cases, requiring control of the whole product to support or not under warranty repair.

In any case, it is for the Customer to provide any justification as to the reality of the alleged defects or anomalies.

 The Customer agrees not to intervene himself or to involve a third party to remedy a defect or damage to the equipment.

No repairs made by others without the explicit agreement of Mantafoils Company, will be financially supported by company Mantafoils.

Similarly any product repaired by another speaker, without explicit agreement of the Mantafoils company, loses the manufacturer warranty.

In case of defective product you need:

If you are a direct customer of the Mantafoils company: contact the Mantafoils company to organize the management of the product, to the email address

If you purchased your product from a Reseller: this is your direct contact. He will contact the Mantafoils Company, the exclusive right to make any useful findings and will eventually bring remedy.

The return of the product for repair at our workshop is at the Customer charge. Redirection after repair is supported with exceptions (fraudulent return, return without prior agreement) or exceeded the warranty period.

 

5 - LIABILITY

The Mantafoils Company can in no case be responsible for the consequences of any events beyond its control, including major events, to an unforeseeable and insurmountable attributable to the Customer or a third party to the contract (shortage or unavailability the product, disruption or total or partial strike of postal services and transport and / or communications, flood, fire, natural disaster, ...) which would tend to hinder, delay or prevent the delivery of the order on time.

In no event Mantafoils company cannot be held liable in the event of detention for any reason whatsoever of one of these products at the customer.

Also Mantafoils Company cannot be held responsible for breach of contract in case of shortage of stock or product unavailability, major event, disruption or total or partial strike of postal services and transport and / or communications, flood, fire, natural disaster, ...

The photographs illustrating the products in support of the text, do not enter the contractual field. If errors occur, shall in no case our responsibility could not be committed.

Responsibility for Mantafoils company shall not be liable for any consequential or injury that could result from improper use of products sold.

Products marketed with no intended for use by professionals, we cannot see our responsibility accordingly liable for any damages whatsoever, arising from use of the product purchased for an occupation.

 

 

6 - PROPERTY RESERVE

All products of Mantafoils Company are sold with a title retention clause expressly subordinating the transfer of their ownership to full payment of the price in principal and accessories. Nevertheless, the title retention clause does not prevent the transfer of risk to the Customer at the time of actual delivery of the Products.

The right to claim the Mantafoils company covers both goods as their price if they have already been sold.

 

 

 

7 - INTELLECTUAL PROPERTY

All elements of the products and this website such as design, text, images, sound or visual documents, programs, software and other underlying technologies and developments, are protected under copyright, as well as under intellectual property, and this for the world.

Total or partial reproduction, modification or use of trademarks, artwork or images is strictly prohibited without the express agreement of the Mantafoils company